Frequently Asked Questions
LENGTH & WEIGHT / 6 total questions
2. How to measure your own hair length
3. How to find out the length of your own hair?
4. Find out the length according to the body part?
5. How to choose the length of the hair extensions?
6. How to choose the weight of the hair extensions?
1. Product list
ORDERING / 6 total questions
2. What payment methods do you accept?
3. How do I add a promo code?
4. I entered my promo code but it didn't work?
5. Can I make changes to my order?
6. Do you offer a wholesale program or distributorship?
1. My payment is not going through?
At checkout, make sure that all of your personal information matches the exact information (name, address, etc.) associated with your PayPal account or credit card. If some information doesn't match, the transaction will not go through. If you are unsure, please call your card company to see what information they have on file.
If the problem persists, please e-mail us at [email protected] with the set (color/weight/length/texture) that you would like to order, as well as your shipping address, so that we can e-mail you a custom invoice for your order and enter your order manually.
SHIPPING & DELIVERY / 6 total questions
2. Processing time?
3. Shipping time?
4. Do you ship internationally and shipping address issues you may know!
5. What are your shipping rates?
6. Not receive the package?
1. How can I track my order?
Once your payment has cleared, you will receive an e-mail when your order has been processed. You will also receive a second e-mail once your order has shipped which will include your tracking number and a link to check the journey of your Vpfashion hair extensions.You can also check the status of your order on My Account. If you have any additional questions, please contact our customer service team.
RETURN & EXCHANGE & CANCEL / 4 total questions
2. Return Policy
3. Cancel Policy
4. Package Lost
1. Exchange Policy
We are pleased to accommodate exchanges and returns within 30 days on hair extensions that have not been worn or tampered with. Please follow the instruction below to make exchange.
1. Email [email protected] to make an application of exchange.
2. Please email us with photos of your goods for our reference.
3. Before shipping back, please email us first for the return shipping address, which is totally different from the previous one used to send off your order before. We have every right to refuse for the package if you send it back without our permission.
4. Normally, Vpfashion always has a strict quality inspection before the delivery (including color, length and hair texture confirming). What's more, after receiving the hair, we will make you an exchange or refund if you have some subjective complaints such as considering the color doesn't match or color is different, and will not charge you for the restocking or shipping fees (we pay when ship to you). However, if your order is ombre, balayage or colorful hair extension, $20 will be required for the dyeing fees.
Hair customized according to your requests and Tape-In Extensions are considered FINAL SALE items are not eligible for refunds, returns and exchanges.
5. We will charge you extra or credit back the overcharge for any price differences of the exchange.
6. Be sure to include the info card in your return package (Order Number, Product SKU, Hair Color, Texture and Length).